Shipping & Returns
- If you have any queries regarding our online store and for any customer wanting to return goods you may contact us via email at firstname.lastname@example.org with your contact details and the reason for your return request.
- The Buyer may only return the goods to the Firm for credit if:
- the prior written approval of the Firm for the return has been obtained; and
- the freight costs on the return have been paid by the Buyer. The Firm retains the following rights in regards to all returns:
- the Firm may at its sole discretion accept the return and grant a credit to the Buyer; and if the reason for the return request is the fault of the Firm, The Firm will make necessary arrangements for freight for the return of supplied items, to the address originally supplied to.
- if the Firm does not accept the return the Firm may Notify the Buyer, and hold the goods for 2 weeks, after which time the Firm retains the right to dispose of such goods without further reference to the Buyer and without consequence to the Firm.
- Any credit given by the Firm for Goods returned by the Buyer and accepted by the firm is subject to a re-stocking fee appointed by the Firm.
- The Firm will record and rectify any non conformance issues to help improve ongoing customer service to allow the Firm to change systems or implement alternative working practices and continually improve our commitment to our customers.
Your order will be delivered by Post or a local express courier service during normal business hours.
Estimated dispatch time is 2 business days for stock items, up to 10 business days for non-stock items and 10+ business days for made to order items.
Deliveries take 2 - 3 days depending on the location from the dispatch point.
- Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee.
- PO Addresses are not accepted. Upon delivery, the goods must be signed for.
- Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for.