Shipping & Returns

Returns Policy

  • If you have any queries regarding our online store and for any customer wanting to return goods you may contact us via email at info@thinkbeauty.com.au with your contact details and the reason for your return/credit request. 
  • The Buyer may only return the goods to Think Beauty for credit or refund if: 
  • the prior written approval of the Think Beauty for the return or credit has been obtained, and 
  • the freight costs on the return have been paid by the Buyer. TheThink Beauty retains the following rights in regards to all returns: 
  • Think Beauty may at its sole discretion accept the return and grant credit or refund to the Buyer; and if the reason for the return request is the fault of ours, Think Beauty will make necessary arrangements for freight for the return of supplied items, to the address originally supplied to.
  • if Think Beauty does not accept the return we may Notify the Buyer, and hold the goods for 2 weeks, after which time Think Beauty retains the right to dispose of such goods without further reference to the Buyer and without consequence to the Think Beauty.
  • Any credit given by the Think Beauty for Goods returned by the Buyer and accepted by the firm is subject to a re-stocking fee appointed by the Firm. 
  • Think Beauty will record and rectify any non-conformance issues to help improve ongoing customer service and implement alternative working practices and continually improve our commitment to our customers.

 

Delivery

Your order will be delivered by Post or a local express courier service during normal business hours. 

  • Estimated dispatch time is 2 business days for stock items, up to 10 business days for non-stock items and 10+ business days for made to order items.

  • Deliveries take 2 - 3 days depending on the location from the dispatch point. 

  • Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. 
  • PO Addresses are not accepted. Upon delivery, the goods must be signed for.
  • Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for.